Manufacturing products such as tents can have very long lead times and routinely takes several months from factory order to delivery. Added to this, ocean freight can often take a month or more to book space on a vessel and then another month to get to a US warehouse.

As many of our customers have specific festival dates they need gear for, there will be times where shipping direct via an express air service such as UPS and skipping the wait for ocean freight can mean the difference between getting the gear you want in time for a festival or not.

To ensure we ship to you as fast as possible, we will ship from the factory warehouse when we're out of stock in the US warehouse. We cover the difference in shipping for US customers.

Domestic shipping from our west coast warehouse in the US is typically 1-2 days to neighboring states and 4-5 days to the east coast. For a Sanctuary 4 tent, typical FedEx or UPS rates would be $20-$40 depending on your location.

International shipping for our 'factory-direct' customers from point of manufacture to the US is via UPS and takes 8-12 days. If you live in a very remote area, there may be a small additional fee from UPS or FedEx. We'll let you know if this might be the case.

Unfortuately not at this time as it's not a service that's offered by our couriers.

Our automated shipping only covers the contiguous United States. If you're outside those 48 states please email us for a custom shipping quote at: hello@festprogear.com

For return/replacement of faulty or damaged items please contact our support team at: support@festprogear.com and include photos of the issue where possible.

If you simply don't want it anymore, you can return any item for a full refund within 14 days. The item must be unused and in original condition. It must also be in it's original packaging otherwise there may be a restocking fee of up to 10%. To arrange, please contact us via email first to get a returns number: support@festprogear.com. You are responsible for return postage, however we may be able to help with discounted shipping labels should you wish.

In order to offer you the best shippign rates we don't ask for signiture.

UPS or FedEx will leave the package at your premesis if you are not home. However, porch pirates are a serious problem so we very strongly urge you to please use the UPS or FedEx web portal to track your package and either reschedule delivery or arrange pickup from a local UPS or FedEx location.