Contact Support
For all customer service inquiries such as technical questions, product issues or spare parts, please drop us an email to our support email address:
About FestPro
Our mission is to elevate your festival experiences by making gear that improves every aspect of festival life.
SHOP TENTS
Need gear fast? Get 2-day express shipping.
FestPro Support
FestPro gear is built festival-tough, but we know questions come up. Our experienced team is always ready to help – from quick setup guides to product advice. We're festival people supporting festival people, so you can party with confidence.
Contact support
For all customer service inquiries such as technical questions, product issues or spare parts, please drop us an email to our support email address:
hello@festprogear.com
Shipping
FAQs
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We usually ship via UPS Ground. Rates vary between about $20 and $60 depending on the product and your location. We only ever charge what we pay the courier.
Domestic shipping from our west coast warehouse in the US is typically 1-2 days to neighboring states and 4-5 days to the east coast.
All goods are dispatched In other words, if you order at any time up to midnight Pacific Time, we will ship the following weekday morning.
Unfortunately not at this time as it's not a service that's offered by our couriers.
Our automated shipping only covers the contiguous United States. If you're outside those 48 states please email us for a custom shipping quote at: hello@festprogear.com
For return/replacement of faulty or damaged items please contact our support team at: hello@festprogear.com and include photos of the issue where possible.
If you simply don't want it anymore, you can return any item for a full refund within 30 days. The item must be unused and in original condition. It must also be in it's original packaging otherwise there may be a restocking fee of up to 10%.
To arrange, please contact us via email first to get a returns authorization: hello@festprogear.com. You are responsible for return postage, however we may be able to help with discounted shipping labels should you wish.
In order to offer you the best shipping rates we don't ask for signature.
UPS or FedEx will leave the package at your premises if you are not home. However, porch pirates are a serious problem so we very strongly urge you to please use the UPS or FedEx web portal to track your package and either reschedule delivery or arrange pickup from a local UPS or FedEx location.
Owner Manuals
Plase note, some items are branded Outback Logic as opposed to FestPro and this is reflected in the documentation and labeling. This is because we took over production from Outback Logic so there will be a temporary mix of branding.
You can download PDF instructions for the Siesta4 here:
Siesta XL User Guide PDF Download here:
